Library and Information Services on the Websites of National Libraries of Russia: Classification and Presentation Issues

The purpose of this study is to identify and analyse services on the websites of national libraries of Russia. The author presents definition of the concept “library (library and information) service” and highlights the essence of these services. The article analyses how the services are presented on the official websites of national libraries: the Russian State Library (RSL), the National Library of Russia (NLR) and the Presidential Library named after B. Yeltsin (PL). The author uses the following methods: analysis of texts of library sites, comparison, generalization, classification analysis. RSL names the services on the main page of the website and provides the list of fee-based services. NLR also demonstrates services twice, but more complete list presents on the main page of the site. PL does not provide the full list of services on the website, but lists some services in the section “Access to Resources” (also, the site presents “The Price List of fee-based services (works)”. Electronic services of national libraries of Russia are allocated.

The author characterizes classification of services on the website of each national library. Analysis of these services shows that they are not presented comprehensively (most fully in the RSL), and the services are called and classified by libraries in different ways. Users accessing different national libraries are not always able to understand exactly what services are described there.

The article proposes classification of library and information services developed by the author. The classification is based on two attributes: the object that is requested by the user (document, reference, etc.), and the place of service. This classification can be used by both national and other libraries.

1. Bibliotechnaya entsiklopediya [Library Encyclopedia]. Moscow, Pashkov Dom Publ., 2007, 1300 p.

2. GOST R 7.0.103—2018. Natsional’nyi standart Rossiiskoi Federatsii. Bibliotechno-informatsionnoe obsluzhivanie: terminy i opredeleniya [State Standard R 7.0.103—2018. National Standard of the Russian Federation. Library and Information Service: Terms and Definitions]. Moscow, Standartinform Publ., 2018, 30 p.

3. Karanets S.M. Characteristics of Library Services as Public Goods, Bibliotekovedenie [Library and Information Science (Russia)], 2016, vol. 1, no. 2, pp. 227—234 (in Russ.). DOI: 10.25281/0869-608X-2016-1-2-227-234.

4. Federal Law “On Librarianship” of 29.12.1994 No 78-FZ, Zakonodatel’stvo RF: sbornik osnovnykh federal’nykh zakonov RF: sait [Legislation of the Russian Federation: Collected Main Federal Laws of the Russian Federation: website]. Available at: https://fzrf.su/zakon/o-bib liotechnom-dele-78-fz/ (accessed 04.12.2018) (in Russ.).

5. Services, Rossiiskaya gosudarstvennaya biblioteka: ofits. sait [Russian State Library: official website]. Available at: https://olden.rsl.ru/ru/s4/services1 (accessed 19.07.2018) (in Russ.).

6. Rossiiskaya gosudarstvennaya biblioteka: ofits. sait [Russian State Library: official website]. Available at: https://www.rsl.ru/ (accessed 19.07.2018).

7. List of Paid Services, Rossiiskaya gosudarstvennaya biblioteka: ofits. sait [Russian State Library: official website]. Available at: https://olden.rsl.ru/ru/s4/s163 (accessed 19.07.2018) (in Russ.).

8. Online Shop, Rossiiskaya gosudarstvennaya biblioteka: ofits. sait [Russian State Library: official website]. Available at: http://store.rsl.ru/ (accessed 19.07.2018) (in Russ.).

9. Rossiiskaya natsional’naya biblioteka: ofits. sait [National Library of Russia: official website]. Available at: http://nlr.ru/ser/services.htm (accessed 19.07.2018).

10. Prezidentskaya biblioteka im. B.N. El’tsina: ofits. sait [Boris Yeltsin Presidential Library: official website]. Available at: http:www.prlib.ru (accessed 19.07.2018).

11. Dvorkina M.Ya. Bibliotechnoe obsluzhivanie: teoreticheskii aspekt: (monografiya) [Library Service: Theoretical Aspect: (monograph)]. Moscow, MGIK Publ., 1993, 249 p.

12. Dvorkina M.Ya. Bibliotechno-informatsionnaya deyatel’nost’: teoreticheskie osnovy i osobennosti razvitiya v traditsionnoi i elektronnoi srede [Library and Information Activity: Theoretical Foundations and Development Features in Traditional and Electronic Environment]. Moscow, FAIR Publ., 2009, 256 p.

13. Melentyeva Yu.P. Bibliotechnoe obsluzhivanie: uchebnik [Library Service: textbook]. Moscow, FAIR Publ., 2006, 252 p.

14. Dvorkina M.Ya. (ed.) Bibliotechno-informatsionnoe obsluzhivanie: uchebnik [Library and Information Service: textbook]. St. Petersburg, Professiya Publ., 2016, 240 p.