Quality Assessment for National Libraries

National libraries as well as any other progressive institutions have to assess the results of their performance. Depending on the type, functions, structure, areas of activities, organizational and financial methods, any national library can test wide sets of performance indicators consistent with its mission. Those indicators may differ from the indicators being tested by other national libraries. Quite often national libraries can also use additional indicators if financial/sponsoring organizations or target user groups etc. require this.

The paper considers the methods and procedures for measuring quantitative indicators of national libraries’ performance according to the new international standard ISO 21248:2019 “Information and documentation: Quality assessment for national libraries”, which is partially based upon the ISO 11620:2008 standard “Information and documentation. Library performance indicators”. The author presents specific examples for calculating indicators using formulas and detailed description of steps for calculation of indicators depending on the library mission and goals. Along with qualitative indicators, the new standard recommends to use qualitative indicators to assess the impact of national libraries not only on their users, but also on society as a whole. In recent years, libraries have developed and probated methods to justify their importance. One of those methods is user surveying by means of special questionnaires made on the basis of ISO 16439:2014 standard “Information and documentation. Methods and procedures for assessing the impact of libraries” and circulated by libraries among their users to educe and differentiate interests of different user groups to provide them with subsequent target service.

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