Technology Features of Customer Service with Implementation of Standards (at the Example of the Russian State Library)

The article substantiates the necessity of improving the technology of work with standards. There is analyzed the practice of implementation of standards in user service at the Russian State Library, there are identified common and specific factors influencing the service technology. Among the common factors there are highlighted, in particular, type of request, information carrier, degree of novelty of the document, type of collection organization. Specific factors are expressed by specific features of the standard. It is shown that the technology of service using standards is cause by presence of such specific features as uniform title and status. There is described the technology of implementation of a number of library services: provision of standard in a hard copy and in electronic form, as well as bibliographic, consulting and training, and exhibition services. There are proposed the ways to improve the technology customer service with implementation of standards towards further automation of operations.

Standard, Sub-standards, Specific Features of the Standard, User Service Technology, Document Services, Bibliographic Services, Consulting and Training Services, Exhibitions, Technological Process, Technological Operation, Reference Search Engines, RSE, E-Catalog of Standards, Retroconversion

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